Don’t Panic! Here’s Your Guide to Understanding and Resolving Amazon Pending Orders

Don’t Panic! Here’s Your Guide to Understanding and Resolving Amazon Pending Orders

It happens to the best of us Amazon sellers: You’re happily tracking your sales, and out of nowhere one order status is displaying “pending.” Suddenly, fear takes over as you envision millions of dollars in lost profits or other miscellaneous nightmares.

Amazon pending order

Take a deep breath and don’t panic just yet! In this post, we’ll help you understand pending orders on Amazon and empower you to take action if needed – giving clarity on when it really matters (hint: it might not be what you think).

What are Amazon pending orders?

A pending order is sometimes just Amazon’s way of explaining that your product is being prepared and processed. In most cases this Amazon order processing will take only a few minutes, but it can take up to 21 days.

Amazon pending orders tab

The most common reason for this is authorization; Amazon wants to verify customer’s credit card details and pushes orders into pending status until they obtain authorization. After a successful purchase, Amazon keeps orders on hold for at least 30 minutes as a measure of buyer protection. This is a time buffer that allows buyers to cancel their orders if required.

When a customer places an order on Amazon, it is initially in the “pending” status.

Most often orders stay in this state for not more than an hour while Amazon checks for fraud and verifies the buyer’s payment method. When the order is verified, it moves to the “unshipped” status, which indicates that the order is ready to be shipped.

What could cause an Order to go pending?

There are a few common reasons why your orders may be pending for longer than usual. For example, if there may be an issue with the buyer’s credit card authorization, Amazon may put the order into pending status until payment verification. If your buyer has selected to make a convenience store payment then this will also cause the order to be pending until payment has been completed.

Arriving order

If you’re an FBA seller then there are a couple of scenarios that cause an Amazon order pending status.

The first reason is that some items might be out of stock, if your buyer has purchased multiple items. Regardless of whether Amazon decides to split the order and send only the items that are in stock, the order will still show as Pending for the time being.

Second, your buyer may have qualified for free bulk shipping and you simply need to wait for all items in the order to be gathered together.

Top 5 reason for order pending status:

  1. The item is out of stock. If the item you ordered is out of stock, it may take longer for Amazon to process your order.
  2. Your payment is being verified. If you’re using a new payment method, Amazon may take longer to process your order while they verify the payment.
  3. You’re using a new address. If you’re using a new address, Amazon may take longer to process your order while they verify the address.
  4. You have an order limit. If you’ve placed a large number of orders within a short period of time, Amazon may take longer to process your order.
  5. Your order is being reviewed. If Amazon needs to review your order for any reason, it may take longer for them to process your order.

How can you tell if an Amazon order is pending?

You can go to your ‘Orders’ page on Amazon. On this page, you will be able to see all of your placed orders and whether they are in a pending or processed status.

manage pending orders

For each order, you will see a status bar which will indicate the progress of the order. If it is pending then it will be shown in the top left corner of the status bar. If the order has been processed then it will show as a completed order.

What should you do if you see a pending order on Amazon?

pending status

You may just need to wait it out a bit longer as your product may be in the process of being prepared and packed. If it takes a couple of days you can contact the buyer and try to resolve the situation. You can also contact Amazon’s customer service for more advice or help.

Additionally, if your Amazon business is selling digital products, then you may need to wait a longer period of time for Amazon to process the verification of the payment.

How can you prevent Amazon orders from going pending?

To prevent Amazon orders from going pending, make sure that you are providing the correct and complete shipping information. This includes the correct shipping address and the correct package dimensions and weight.

amazon delivery

If you are unsure about how to provide this information, be sure to consult Amazon’s help pages. Additionally, always check your order confirmation to make sure that all of the information is accurate. If you notice any errors, be sure to fix them as soon as possible.

As an Amazon Seller Should I ship a Pending Status Order?

The Amazon Help Center states that you cannot dispatch orders with a pending status. You can only ship an item after its status has changed from Pending to Unshipped.

What are some tips for troubleshooting Amazon order statuses?

When you order an item from Amazon, the status of your order will be displayed on-screen. You can also check the status of your orders by going to Your Account and clicking on Manage Your Content and Devices. The following are some tips for troubleshooting order statuses:

If your order is still has pending order status it has not been processed yet. If you need to make changes to your order, contact Amazon help center as soon as possible.

If your order says “shipped,” it has been processed and is on its way to you. However, it may take a few days for the item to arrive, depending on the shipping speed you selected.

If your order says “delivered,” the item has been delivered to the address you provided. If you have not received the item, contact the Amazon Seller.

Amazon Buyers Tips for Speeding Up Order Pending Status

delivered

You can track your Amazon order here.

If you’re looking for ways to speed up your Amazon pending orders, here are a few tips:

  1. Try a different payment method. If your payment is causing the delay, try using a different payment method.
  2. Contact Amazon, you can contact their customer service to see if they can help speed up the process.
  3. Check the estimated delivery date. The estimated delivery date is usually a good indicator of when your order should be processed.
  4. Check the shipping address. Make sure the shipping address is correct.
  5. Check the order details. Make sure all of the details of the order are correct, such as the quantity, size, and color.
  6. Cancel the suspended order and reorder. If all else fails, you may want to cancel the order and reorder it with the correct information.

How to Contact Amazon Customer Service About a Pending Order

If you need to contact Amazon, the best way to do so is to use the “Contact Us” link at the bottom of the Amazon website. From there, you can select the type of issue you’re having and fill out the contact form. You can also call Amazon customer service at 1-888-280-4331.

How to Track orders

Simply go to your account page and select “Orders.” From there, you can view the status of your orders, including pending orders, and see the estimated delivery date. You can also track the order by entering the order number in the Amazon “Track Package” page.

How to Cancel a Pending Order

To get an order cancellation as an Amazon customer simply go to your account page and select “Orders.” From there, you can view the status of your orders, including pending orders. Then, select the “Cancel Order” button to cancel the order.

cancel order on amazon

As an Amazon seller, you can cancel an FBA order before it ships by going to the seller central Manage Orders page and selecting Cancel Order in the Action column. After mentioning the reason for the canceled order, you can click Submit.

Note that you should only cancel orders if they fall under a standard cancellation request, such as the item going out of stock or an undeliverable address.

If you cancel an order that do not fall under these categories, it could negatively affect your seller metrics and put your seller privileges at risk.

If your Amazon Account is already suspended read our blog post below on how to keep it active!

Remember professional sellers always put customer satisfaction first to avoid negative feedback.

How to Dispute an Amazon Pending Order

If you need to dispute an Amazon pending order, the best way to do so is to contact Amazon service center. You can contact them by moving your mouse cursor over “Need More Help?” and clicking Contact Us.

dispute

You may be asked to log in (again) when you do this; you can click Skip if you don’t need to log in. After that, you can select the appropriate option from the drop-down list and choose the option that best describes your issue. Alternatively, you can also call Amazon’s service phone number or use Amazon’s live chat feature.

Conclusion

We hope this article has been helpful in understanding Amazon pending orders and how to get them moving quickly. If you’re still having trouble with your Amazon pending order, contact either the seller or Amazon and they should be able to help.

Remember to always check the estimated delivery date, shipping address, and order details to make sure everything is correct before placing an order.

Of course, even if you do everything right, there’s always a chance that an order will go pending. If that happens, don’t panic—just follow the tips in this article and you should be able to resolve the issue quickly and without too much hassle.

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